Frequently Asked Questions
Everything you need to know about shopping with KOA PK
What payment methods do you accept?
We currently accept Cash on Delivery (COD), as well as secure online payments via Visa, Mastercard, and major local digital wallets.
How long will it take to receive my order?
Standard delivery typically takes 3 to 5 business days for major cities and 5 to 7 business days for remote areas across Pakistan.
What is your return and exchange policy?
We offer a 7-day hassle-free return and exchange policy. Items must be unused, in their original packaging, and with all tags attached to qualify.
How can I track my shipment?
Once your order is dispatched, you will receive a tracking number via SMS and email which you can use on our courier partner's website.
Are the products on KOA PK authentic?
Yes, we guarantee that all products sold on KOA PK are 100% authentic and sourced directly from authorized distributors or manufacturers.
Do you offer international shipping?
Currently, KOA PK only ships within Pakistan. We are working on expanding our services to international customers in the near future.