Returns & Exchanges
At KOA PK, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free 14-day return and exchange policy for all unused items in their original packaging.
Initiate Your Request
Contact our customer support team via email or WhatsApp within 14 days of delivery with your order number and the reason for your return.
Package Your Items
Ensure the items are in their original condition, unworn, and with all tags attached before securely sealing them in the original shipping box.
Ship to Our Warehouse
Send the package back to our designated return center using a trackable courier service of your choice; please keep the tracking receipt for your records.
Quality Check and Refund
Once we receive and inspect your returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing